POLICY FOR WITHHOLDING TREATMENT
FROM VIOLENT AND ABUSIVE PATIENTS
Simply Teeth Dental Practice
POLICY FOR WITHHOLDING TREATMENT FROM
VIOLENT AND ABUSIVE PATIENTS
This policy forms part of an overall approach to managing violence and
aggression, which includes local guidelines and clinical procedures, for
example, the mental capacity act and the management of confused
patients. It is expected that this Policy will be implemented as a last resort.
There has been a dramatic increase in recent years in the level of violence and abuse
faced by staff, visitors and users of the services within our practice. There is a
widespread recognition within this our practice, and by Government, that we
need to tackle such behaviour effectively. Our practice has a moral duty to take
all reasonable steps to protect and support its staff. This policy is designed as
important step in improving the our practice's ability to tackle incidents involving
violence and abuse. The aim is to detail the types of behaviour which are
unacceptable and the sanctions available in the face of such behaviour. This
will include a mechanism whereby patients or service users who are extreme or
persistent in their unacceptable behaviour can, as a last resort, be excluded
Persistent unacceptable behaviour refers to behaviour both within one
admission /episode of care / or contact and /or over a number of separate
occasions within the period of the sanction.
The policy aims to create a balance between the need to protect staff properly and
the need to provide healthcare. As the first step in tackling the issues of violence
and abuse, the our practice will continue to develop initiatives and training,
following the introduction of this policy.
This Policy has been introduced in the context of the Government's national Zero
Tolerance initiative against violence in the and it must be applied effectively in all
2.1 Simply Teeth Dental Practice has a duty to provide a safe and secure
environment. This applies to all staff and users of the service. Violent or abusive
behaviour will not be tolerated and decisive action will be taken to protect staff and all
This policy applies to all members of our practice staff, including those on
honorary contracts and those working primarily for other organisations but on our
practice business. All staff have a duty to enact this policy.
2.3 All clinical guidelines and procedures, by involving staff who work in the
Where possible, local guidelines should include a method of identifying patients /
service users or their relatives where there are known problems or where the
individual is subject to sanctions or exclusion. Local guidelines and procedures will be
relevant to the services provided and the specific needs of their clients while
remaining within the framework of this policy.
2.4 Clinical Directorates will ensure that where they do provide treatment or care to
violent or abusive patients (i.e. patients or client groups with known behavioural
problems), staff are aware of the local procedures for doing so. These may include
the use of medication, physical intervention and/or involvement of the police.
2.5 Where staff are required to work with patients or client groups with known
behavioural problems or where the nature of the work entails additional personal risk
(i.e. lone workers and workers entering high risk situations) our practice will support
specific strategies and initiatives aimed at protecting those staff.
2.6 Staff must report individual incidents to their manager and submit an incident
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